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Order before 2pm for same day dispatch Monday to Friday

Making A Purchase

Making a purchase-03Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We use PayPal Express Checkout for our checkout system. If you have a PayPal account, you may log in to your account and use any of your registered payment methods and delivery addresses. If you do not have a PayPal account, you can use most major credit and debit cards to complete your order. You do not need a PayPal account to buy from our site.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling

Delivery-09 Delivery Schedule We aim to dispatch your order as quickly as we can. Orders are normally dispatched within an average of 1-3 working days of receipt.

Orders sent to addresses within the UK will be dispatched by Royal Mail First Class post.
Orders sent overseas will be dispatched by International Royal Mail Airmail.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Tax Charges-08Tax Charges

For all orders, 20% VAT is already added.

 

Credit Card Security-07Credit Card Security

Your order is placed using PayPal’s secure servers, which are fully PCI DSS compliant. Your credit card details are not stored by us.

 

Guarantee-06Guarantee

If you are unhappy with any item that you buy from us, please contact us and we will try to resolve any problems that you may have. Please contact us for a returns authorisation before returning faulty or incorrect items.

Privacy Policy

Privacy-05Tandem Cottage Needlework Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfil customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.

 

Returns Policy

Returns-04Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.